Genesys Interaction Workspace SIP Endpoint 8.0

Genesys Interaction Workspace SIP Endpoint is a softphone component that turns the Genesys Interaction Workspace desktop client into a standards-based SIP calling endpoint. It lets contact center agents place and manage calls directly from the Workspace interface, eliminating the need for a physical desk phone while preserving enterprise telephony capabilities and agent controls.

Key features:

• Native call control within Workspace: answer, hold, mute, consult, transfer, and conference
• Click-to-dial and screen-pop integration for faster handling
• Agent status and presence management aligned with routing policies
• Audio device selection and volume control for headsets and microphones
• Support for standard SIP capabilities, including DTMF and caller ID
• Optional integration points for call recording markers and quality monitoring
• Encryption and security options (for example, TLS/SRTP) when enabled by your environment
• Centralized configuration and policy management through the Genesys platform

Notes:

• This is not a standalone softphone; it requires Genesys Interaction Workspace and the corresponding Genesys telephony infrastructure and licensing.
• Actual features and availability may vary based on your Genesys deployment and configuration.

Genesys Interaction Workspace SIP Endpoint is developed by Genesys Telecommunications Laboratories, Inc. and is used by 1 user of Software Informer. The most popular versions of this product among our users are: 8.0 and 8.5.